FAQ

Your room rate includes:

· 1 private wellbeing consultation per guest

· Support of wellbeing host to plan and personalise wellbeing programme

· Unlimited access to group wellbeing activities during your stay

· Veya credits that can used for meals, spa treatments, and private wellbeing sessions

· Complimentary access to our gymnasium, swimming pools, and bicycles

Your room rate does NOT include:

· Meals or minibar items

· Private class sessions

· Private excursion or tours

· Transfer, laundry, or Incidental Charges

No. All guests start their stay at with a private wellbeing consultation. Guests will be advised on the best programme to suit their needs after discussing their health profile, interests, and goals. Guests are also free to change their pre-booked programme after this consultation.

Yes, we welcome solo travellers, and in fact many of our guests come alone. We have a communal table at dinner, which is a great way to meet others for guests who choose to do so.

The facilities and services at Banyan Tree Veya are designed for adults seeking the time, place and expertise to improve their wellbeing. It is not recommended for children.

We recommend a minimum 2-3 night stay. A 7-night stay will allow guests a chance to select from 50 activities offered each week.

Although we recommend keeping our class sizes intimate to ensure a personalised experience, it is possible to organise group retreats with some adjustments. 

The hotel is insured for these activities. There is no significant difference in the risks or difficulty levels of the activities offered in the wellbeing programme as compared to those currently offered by the hotel.

Medical assessments are not required, as the only objective is for you to gain new insights about yourself and make simple but impactful changes through the wellbeing activities.

We do not recommended this programme if you:

• Have recurring injuries
  • Require medical aid
  • Have chronic health conditions
  • Had any surgeries in the past 6 months
  • Have been advised by your doctors to avoid strenuous physical activity

The "Urban Detox" module requires a disciplined diet. This track is not recommended for those with low blood pressure or low blood sugar levels. If in doubt, please consult your doctor.

Our chefs and wellbeing hosts are happy to support your dietary preferences and nutritional goals. However, we recommend sharing your needs before arrival.

Please note that lunches and dinners are not included in the programme, but can be redeemed with Veya credits.

Smoking is not recommended. For your safety, we recommend consuming alcohol in moderation only in the evenings. Alcohol may impair your sense of balance and judgement when participating in wellbeing activities. Organic tea and coffee are provided in the villas.

Check-in is at 14.00 and check-out is at 12.00.

There is no required preparation beyond your current lifestyle needs. Do bring along a few sets of comfortable sports attire and shoes, a swimming costume, sandals, sunglasses, a hat, and sun and insect protection.

To respect the privacy of our guests, the use of drones is not permissible within the resort.

While you are at Veya, we encourage you to take the opportunity to be fully present and engaged in the moment. We recommend detaching from your digital devices during the day and fully immersing yourself in the Veya experience of connection with self, others, and nature.

Banyan Tree Veya is part of the Banyan Group multi-branded ecosystem, which was built upon a foundation of sustainability and wellbeing, and the unifying values of “Embracing the Environment, Empowering People”. All hotels, resorts, spas, galleries, golf courses and residences in the Group are unified under our environmentally and socially conscious “Stay for Good” programme, encompassing three core pillars that focus on environmental, communal and corporate social responsibility. Through this programme, we strive to inspire a better life for guests and associates with actionable, localised stewardship in existing and future locations.

For more information on our Stay for Good programme, please visit www.banyantreeglobalfoundation.com

Veya strives to raise one's self awareness and consciousness of the different pillars of wellbeing. It is a safe space for anyone who wishes to explore and discover tools and knowledge that will support them in improving their wellbeing long after they return home.

Yes, there is Wi-Fi at Veya. However, we recommend detaching from your digital devices during the day and immersing yourself fully in the Veya experience of connecting with self, others, and nature.

Any cancellations or amendments to a reservation must be received by the hotel at least 14 to 30 days (according to season) ahead of arrival.

Please reach out to us at chuwisorn.p@banyantree.com to allow us to understand your needs so that we can create a retreat catered to you.

All activities are conducted in groups, but all spa sessions take place in the privacy of your villa.

Our priority is to deliver intimate classes. The average class consists of 8 - 16 persons but some are limited to 2 - 4 persons.

Yes, this can be arranged and additional charges will apply.

We have both male and female associates, and it is possible to make special requests for certain activities.

Our instructors carry accredited wellbeing qualifications from their respective fields. Each of them has rich instructional and practical experience.

English is currently the only language spoken during activities.

We recommend a minimum stay of 3 nights for a more rounded wellbeing experience. Staying for 7 nights will allow guests a chance to select from 50 different activities offered each week.

Lunches and dinners are not included in the programme, but can be redeemed with Veya credits. The resort offers diverse menu and dining options. Veya is the signature restaurant at Banyan Tree Veya.

Our Wellbeing hosts can advise on menu selections based on your wellbeing needs and goals.

We recommend:

• Practice Classes - Sports attire
• Learning Workshops - Casual, comfortable clothes
• Selected cultural/inspirational activities - Smart casual attire

Most classes are suitable for a wide range of fitness levels. They are designed for anyone with the ability to function on a daily basis with no recurring injuries, medical aid, or chronic health conditions. As our classes are purposely kept small and intimate, instructors will be able to moderate the intensity based on each participant. If you require an advanced level or a more personalised service, we recommend booking private sessions.

The choice is entirely yours. Our programme has been built to allow you total freedom. Depending on your fitness, energy level, and interest, you can decide to attend movement activities and learning workshops every single day of your stay. Our wellbeing hosts will be here to guide you along your journey, but a regular participant would attend 2 practice classes and 1 learning workshop per day.

Our schedule is fixed for each day in a week, so if you miss a particular class, it may not be available the next day. However, our wellbeing hosts will assist you to select another class to help you achieve your goals. Alternatively, we can also arrange private classes (with extra charges).

Our schedule is fixed for every day of the week to allow guests to discover a wide range of activities they may be interested in. It may not be possible to repeat a class, but our wellbeing hosts can assist in selecting another class to help achieve your goals. Alternatively, we can also arrange private classes (with extra charges).

The choice is entirely yours. Our programme has been built to allow you total freedom. On arrival, you will meet your wellbeing host who will design a programme that fits your goals. Alternatively, you can also communicate with your wellbeing host before arrival to do a pre-schedule.

There is no certificate for completing the stay. The objective of this journey is to help you gain greater self awareness, familiarise yourself with different possibilities for wellbeing and discover your most preferred way to achieve your personal wellbeing goals.

After your stay, you should have a clearer understanding of wellbeing. Through our recommended activities and curated programme, you will gain insights on achieving a more sustained and balanced practice across the different pillars of wellbeing.

Our activities are designed to deliver simple but impactful changes to your life. Our holistic approach to physical fitness will give you the opportunity to discover and learn about the multiple dimensions of physical fitness. You will gain or regain insights to enhance your lifestyle through our learning workshops. Some of the inspirational experiences may initiate fresh perspectives about your life, your relationships with others, and connection with nature.

As each of us is unique, our takeaway from each activity will differ. As such, we encourage you to try as many as activities as you can with no additional charges.

Yes, each guest will receive a personalised home practice exercise guide to help you continue your journey at home. You may also find our Wellbeing practice videos on our social media pages, or check out our free digital wellbeing mobile webapp, Banyan Tree Beyond, at https://beyond.banyantree.com