When you book your stay directly on veya.banyantree.com, you'll be guaranteed the best room rate. If you find a lower price elsewhere, we will match that rate and give you an additional 20% off.
Found a lower price within 24 hours of booking on veya.banyantree.com? Fill in and submit our online claims form to request for 20% off.
We will review and process your refund claim and get back to you within 2 working days.
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If the compared rate is in a different currency from the currency reflected on veya.banyantree.com, we will convert the competing rate into the same currency rate offered on veya.banyantree.com. Best Price Guarantee will not apply if the variation in the applicable rate is less than or equal to 3% after conversion to the equivalent currency.
Yes. A reservation is required through veya.banyantree.com in order to submit a claim.
Best Price Guarantee does not apply to reservations booked through other websites. We are not responsible for any fees associated with the cancellation of reservation booked on websites other than veya.banyantree.com.
For a valid claim under the Best Price Guarantee, it must fulfil the terms & conditions listed below.
The Best Price Guarantee does not apply to:
Validity of Claims
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